In order to assist with some issues, Technical Support may need to review a copy of your plan files. Compressing these files makes it easier to upload them to the Online Support Center.
Deactivating your Home Designer software license is easy to accomplish following the steps in this article.
Determine if your Intel graphics processor will work with the latest versions of Chief Architect and Home Designer Software.
The extend slope downward option in your wall specification dialog can be a useful feature in the right circumstance.
You can click the Check Help Database button at the bottom left corner of any warning or error message to launch your Internet browser to our online Help Database.
Use the instructions in this article to obtain the software's Message Log and send it to the Technical Support team using the online Support Center.
If you are receiving this warning while attempting to place a framing member. Take a look at where you are attempting to place it.
This message will appear if a newer version of your software title has been released. Click Yes for information about upgrading, or click No to launch the program
If the perimeter of a CAD base object has been broken or is not completely enclosed, then you may receive the following message.
If you are receiving this warning, here a few things you can try to resolve it.
This warning message displays when a roof plane overhang is extending into a wall in your plan rather than butting against the wall's surface.
If a roof baseline has a length of zero, you may receive this error message.
Finding the problematic location related to this message can be done by following the steps within this article.
This article describes why a texture cannot be found within Chief Architect as well as finding a resolution
This error is caused by a video card that does not accurately use render shading. This is typically seen in older video cards.
Some error occur because Home Designer encountered something unexpected. Follow these steps to get the right information to Technical Support.
Having an area that is to small to accommodate a certain object will result in this message displaying.
If you are receiving a warning on the program's launch regarding being unable to write files, it means that you do not have permissions that the program needs.
Resize the cabinet you want to place the appliance in so that it is large enough to fit, then place the fixture.
This message will display if you open a plan file created in an old program version - typically, Chief Architect 7 and prior or 3D Home Architect version 3 or 4.
This Information message will display if you try to use the Wall Elevation tool to create an exterior view of your model.
This message appears when the Custom Toolbar file could not be opened. The problem can be resolved by creating or importing a new custom toolbar configuration.
The most common reason for this message to display is caused by a structure in which floor and ceiling heights in some part of the plan are such that the program cannot create roof planes over that area and have them join properly to the roof planes in the rest of the plan. This condition may also be accompanied by walls that have had the Pitch incorrectly set, or are wrongly specified as Full Gable, High Shed/Gable, Knee Walls, or Extend Slope Downward.
Learn how to send a dump file from Microsoft Windows to Technical Support to troubleshoot the error Chief Architect encountered a problem and needs to close.
This message displays when a plan file is opened, and its electrical defaults reference objects that are not present in the library of the current program version.
When creating a deck on an upper level with a room below, consider changing the Room Type to Balcony and changing the Room Name to Deck, rather than specifying the Room Type as Deck, which will affect the framing.
If a cross section/elevation view that has been sent to layout and you choose to delete it, the link between the layout and plan will be broken.
Placing an object on a layer that is currently not displayed in the current view will generate this message.
This warning message will display if you type characters into a field where they have no meaning. Like if you type letters into a field that requires numbers.
This message indicates that the file you are trying to open is corrupted and can no longer be used. You may need to revert to an archive.
Chief Architect can no longer find one or more plan files from which views have been sent. You may have moved or renamed the plan files(s) resulting in the broken link so that views sent from the plan can no longer be displayed in the layout.
For the best walkthrough results, it is recommended that you refrain from using the computer while recording while in Chief Architect X6/Home Designer 2015 and older products.
If you have not created a layout or opened an existing layout in Home Designer Pro, you will see this message appear when you click the send to layout button.
This Information message displays when the program cannot find the backdrop image or a picture file associated with the plan or layout file you are opening.
If there is a wall in your plan that contains a complex set of openings, or a large number of mulled openings in one wall this error may display.
If you cannot place an Automatic Dormer, see the detailed information in this article to correct the plan so that the requirements are met.
This Information message will display when a stair section is connected to a landing along an edge that is not the same width as the stairs.
This message displays to inform you that although the Room Label Specification dialog is a type of Text dialog, the text of the room label cannot be modified here.
Contact Customer Service immediately with your proof of purchase and Product Key if you receive this error message.
When you attempt to place an appliance into a cabinet that already contains an appliance this message will appear.
This message will display if you try to open a new plan or layout, but the program cannot find the file that you've specified as your template.
As the message implies, either the e-mail address, or password, that you are entering is incorrect. Verify spelling and case and if necessary reset your password.
This error message indicates that there may be another process using the file you are attempting to open.
This warning message appears when the Line Weight Scale setting for a view being sent to layout is not the same as the Line Weight Scale setting for the plan file.
This warning indicates that you have changed the Main Layer for a wall type that exists in your plan and that walls will be moved to accommodate the change.
In most circumstances, the Main Layer should be specified as the structural layer of the wall, particularly when the wall is a framed type.
If you receive this message, you may want to purge your plan materials.
Receiving this message indicates that an illogical or undo-able roof configuration is trying to be built.
Resolving the Microsoft Windows error of 'The program is already running. Running two or more simultaneous sessions is not recommended.' for Chief Architect and Home Designer software programs.
The resource you requested will be opened in your default web browser. If you would like to access the resource when disconnected from the internet , you can use your browser's 'Save As' functionality to save a copy of the resource
Each version of Home Designer is optimized for each type of user. If you are seeing this error, you may not have the right product for you.
This message will display if the file you are trying to import cannot be read by the program due to corruption, formatting or something in the file is unrecognized.
If you attempt to place a symbol into a plan that was meant to go into a cabinet this message will appear.
When trying to place an appliance or fixture an error comes up warning that the symbol was made to be placed in a cabinet.
Saving your plan or layout file to an appropriate location is a critical step in the file management process.
If a CAD based object such as a slab, custom countertop, or polyline solid is overlapping itself, then you may receive this message.
Automatically generated attic walls are formed when there is a gap between a wall that defines a living space and the roof above it.
Plans created in newer titles are unable to be opened with older versions of Chief Architect and Home Designer software.
Changing the file extension of your plan or working over a network are just a few of the reasons why you may receive this message.
This message appears when you try to open a Chief Architect file, but the file does not have any information saved in it that the program can read.
If you type a character into a dimensions string that is not in one of the three types of allowed characters, this Warning message will display.
Cross Section/Elevation, Backclipped Cross Section, and Wall Elevation views sent to layout are semi-dynamic; you can choose to update the layout or not.
When uninstalling your Chief Architect product you may encounter an error due to file permissions on your system.
The Material Painter is an excellent way to make modifications to the materials applied to most objects but shouldn't be used on Pony Wall wall types.
Home Designer has the ability to open Chief Architect Plans but you may have limited functionality when it comes to making modifications.
This message displays when you do not have a video card driver provided by the manufacturer, often described as an installed client driver.
The likely reason for receiving this message is that cookies have been disabled in your web browser. To learn how to enable them, see the manufacturer's website.
You may receive this message if you have an outdated video driver or an unsupported video card.
Opening legacy files require a Chief Architect X8 or Home Designer 2017 product.
A gap between floors is usually caused by modifying the Platform to this Line option in your Wall Type Definitions dialog so that it is on the exterior surface.
The detailed instructions in this article resolve most issues with the Chief Architect software crashing on a computer that uses the Mac operating system.
Follow these instructions to resolve most Chief Architect software crashes on a Microsoft Windows operating system.
Library catalogs are available for download from our 3D Library website. There are catalogs available for multiple program titles and versions, but you should only install catalogs designed for your version.
Follow the detailed instructions in this Knowledge Base article to correct exceptions, assertions, null pointer, and SEH error messages. If none of the instructions in the article resolve your specific issue, follow the steps to send the System Information, Message Log, and other relevant files to our Technical Support team for advanced troubleshooting.
If the registration wizard fails to locate the usb hardware lock device, check to ensure that the computer meets the software version's System Requirements. If the version is supported on the operating system, follow the instructions to download and install the appropriate driver for the device.
Select Library> Install Core Content to restart the core catalog download if it has been interrupted or failed. If the process continually fails, check your network proxy or firewall settings.
Having trouble printing? Here are some things you can try before contacting Technical Support.
Please follow these steps if you are having trouble registering your Home Designer Product.
The Auto Stairwell tool is a quick and easy way to create a stairwell for a set of stairs.