The information in this article applies to:
I was working in the program when this error message displayed:
"A serious error occurred. Do not save the file in its current state. If you want to try saving your work, use Save As to create a new file. Please restart the program and contact Technical Support."
What does this mean?
As this error message suggests, the program was not able to determine the cause of the error. Please follow the instructions below and report this issue to our Technical Support team.
As soon as possible after the error occurs, write down exactly what you were doing in the program.
Important information to note includes:
Once you have recorded the contents of the error message and made a note of the conditions under which it occurred, please create a Support Case using the Online Support Center to provide our team all of the information you have gathered. In addition to the description, and screenshot(s), please also attach the following files to your support case: