Home Designer software products are backed by a 30-day money-back guarantee. If you are not completely satisfied, Chief Architect will refund your purchase price (excluding shipping, handling and taxes if purchased at a reseller) within 30 days of purchase. Purchases must have been with Chief Architect or a qualified reseller. Contact our sales department for a return authorization request. Dates are calculated from the time of your receipt or invoice. Returns require the product packaging (with UPC code if applicable); complete contents, including hardware lock, if purchased; and receipt. If you downloaded the product, you will be required to uninstall the product and sign a destruction agreement. 3D library catalog packs and mobile apps are excluded from the Satisfaction Guarantee. The Money-Back Satisfaction Guarantee is a limited one-time offer. We will refund your purchase one time, but not for subsequent purchases.
If you purchased one of our products from a qualified retail outlet and you found that your product is not the most current version within the past 30 days, we can help you get the most current version of the same product. Simply pay the price difference for the current version. Fill out our Current Version Guarantee form.
Please contact our Sales Department for more information at 208-292-3400.