Message: An error occurred while loading the rendering shader.

Reference Number: KB-01134
Last Modified: May 26, 2023

The information in this article applies to:



When I try to create a 3D camera view in a legacy Chief Architect product, I receive the following message:

"An error occurred while loading the rendering shader. Your video card may not support this functionality."

What does this mean?


In legacy versions, this error may occur if your video card does not support render shading.

You may be able to resolve the issue by downloading and installing the latest drivers from the video card manufacturer. For more information on updating drivers, please see the appropriate link for your product below:

If updating your video card's driver does not resolve the issue, you may need to look into purchasing a new video card or a compatible system. Please see our system requirements for more information.