The information in this article applies to:
When I try to open or save a particular file, I receive one of the following error messages:
"The file appears to be locked. This could be the result of another user or program using the file. This may also result from having insufficient security privileges to access this file."
"Unable to write to file. The file may be locked by an active plan or layout."
"Unable to write to existing file. Verify the file is not open or locked by another application."
What do I do?
There are a couple of broad reasons why one of these errors may occur:
The best way to resolve this issue will depend on the cause.
There are several scenarios in which a Chief Architect plan or layout file that you wish to open might already be in use elsewhere. It could, for example, be:
The first of these scenarios is easy to resolve - if another version of Chief Architect is running, simply save your work and close the file. The second scenario requires a little bit of investigation. Save your work, close your Chief Architect or Home Designer software, then navigate to the appropriate section below that corresponds to your operating system. The third scenario means that the file may be stored in a shared location on this computer or on another system that is connected to your local area network, and the file is being used or edited by another process on that system.If the file is locked because another user on the same network has it open on their system, then you can have them close the file so that you can open it. If it is locked and does not appear to be in use on any other systems, restart all the computers that are connected to the network and try opening it again.
Working on files from a shared location or external storage device can cause problems, such as slow performance and file corruption/data loss. As a best practice, we recommend copying projects to a local file location on your computer while working on them. After you're done working on the file, close the program, then copy the file back up to the shared location. Please see KB-03155: Sharing Projects in a Work Environment that is Utilizing Cloud/Network Services to learn more.
If you are sure that the plan or layout file is not already in use elsewhere, then it is likely that your user account for this system does not have sufficient rights to access the file where it is currently saved.
One way to avoid this issue is to have the user that created the file(s) copy them to a location that you have access to - for example, the Public user's Documents directory.
To learn more about file and folder permissions for individual users on your computer visit the Microsoft or Apple website.