The information in this article applies to:
I'm experiencing one or more of the following issues when I use my Chief Architect program:
What might be the cause of this behavior?
Templates, toolbar and hotkey configurations, and the User Catalog are all stored in the program's Data folder, which resides in the user account's Documents folder by default. These symptoms indicate that the software is having trouble accessing, reading, or writing to the files in the program's Data folder. If you're on a Windows PC, first add the Chief Architect, Inc. program as an allowed app in Controlled Folder Access by following the instructions in KB-03125: Troubleshooting Error Messages Associated With the Program's Data Folder.
If you continue to experience problems after following the steps in that resource, you may have OneDrive enabled, which might have your Documents folder stored in the cloud. Accessing program and plan files over a cloud storage service can cause the symptoms previously mentioned, as well as more severe issues, such as data loss and/or file corruption. In this article, we will verify that the Data folder is on OneDrive, copy the folder to the local Documents folder that is not being backed up to OneDrive, and then direct the program to reference the Data folder's new location.
If you'd like to disable or remove OneDrive altogether, you can so by following the instructions in this Microsoft resource.
OneDrive
.C:\Users\[YOUR USERNAME]\OneDrive\Documents\Chief Architect Premier X15 Data\
. However, this may vary as it's dependent on the program title and version you're using.OneDrive
in the file path, but you are experiencing similar symptoms, please refer back to KB-03125: Troubleshooting Error Messages Associated With the Program' Data Folder.
Chief Architect Premier X15 Data
.C:\Users\[MY USERNAME]\Documents
.Do not select the Documents option located in the Quick Access section or anywhere within the navigation pane during this process, as this will take you to the Documents folder that is backed up to OneDrive. Make sure you're accessing the local Documents folder using the process mentioned in steps 5 and 6.
C:\Users\[YOUR USERNAME]\Documents\Chief Architect Premier X15 Data\
.
If the changes you've made to the Preferences do not save, or if you are still experiencing the same symptoms mentioned at the beginning of this article, please contact Technical Support.