The information in this article applies to:
I'm experiencing one or more of the following issues when I use my Chief Architect program.
What might be the cause of this behavior?
Templates, toolbar and hotkey configurations, and the User Catalog are all stored in the program's Data folder, which resides in the user account's Documents folder by default. These symptoms indicate that the software is having trouble accessing, reading, or writing to the files in the program's Data folder. If you're on a Mac, first provide the Chief Architect, Inc. program Full Disk Access by following the instructions in KB-03125: Troubleshooting Error Messages Associated With the Program's Data Folder.
If you continue to experience problems after following the steps in that resource, you may have iCloud Drive enabled, which might have your Desktop and Documents folders stored in iCloud. Accessing program and plan files over a cloud storage service can cause the symptoms previously mentioned, as well as more severe issues, such as data loss and/or file corruption. In this article, we will cover creating a new program Data folder that is not backed up to iCloud Drive, and then direct the program to reference this new folder.
If you'd like to remove your Desktop and Documents folders from iCloud, you can do so by following the instructions in this Apple resource.
Changing the location of the Data folder should be out of necessity, so in the following steps, we'll verify that the Documents and Desktop folders are on the iCloud Drive.
At your own discretion, you can remove the Desktop & Document Folders off of the iCloud Drive by unchecking this option. For further assistance managing your iCloud storage, please refer to the Apple resource provided at the beginning of this article or contact Apple Support.
In this example, a Data folder will be created and placed in the Home/User folder. The Data folder, however, can be placed in another preferred location outside of the Documents and Desktop folders, if you wish.
: Chief Architect Premier X14 Data
On a Mac, hold down the Control key while clicking to initiate a right-click command. More information about right-click commands on Apple input devices can be found in the following Apple resource: Right-click on Mac.
/Users/ChiefArchitect/Chief Architect Premier X14 Data/
/Users/[YOUR USERNAME]/Chief Architect Premier X14 Data/
If you still receive error messages related to reading and writing files after specifying your new Data folder, please see the "Troubleshooting Chief Architect Software Closing Unexpectedly on a Mac" resource in the Related Articles section below.