The information in this article applies to:
I am having trouble downloading the Core Catalogs, where one of the following warnings display:
"Part of the catalog download/update has timed out. Please check your network connection and security settings. If connecting via wireless, try plugging directly into modem/router and then downloading again. Would you like to try downloading again?"
"Security software or a firewall is blocking the program from accessing the catalog download server. Please re-configure and try downloading the catalog again."
"The catalog download/update completed with one or more errors. Would you like to try downloading again?"
Why is this occurring?
If you encounter one of these messages, one of these is likely to be the cause:
If you're still having trouble downloading the Core Catalogs, you can manually download and install the files for your specific product, or install them from the program's backup media, if purchased.
For instructions on how to download and install the core catalogs manually, please select the appropriate link below:
If you have physical backup media such as a DVD disk or a USB Flash drive, you can also install the Core Catalogs directly from the media. Please see KB-01195: Installing Library Content from Physical Media for more details.
If you'd like to purchase physical backup media, please contact our Customer Service team directly.
Chief Architect Premier X14 Data
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