The information in this article applies to:
I am having trouble downloading the Core Catalogs, where one of the following warnings display:
"Part of the catalog download/update has timed out. Please check your network connection and security settings. If connecting via wireless, try plugging directly into modem/router and then downloading again. Would you like to try downloading again?"
"Security software or a firewall is blocking the program from accessing the catalog download server. Please re-configure and try downloading the catalog again."
How can I solve the problem?
If you encounter one of these messages, one of these is likely to be the cause:
If you have verified that your internet connectivity, third party applications, and network settings are all sufficient, but are still having trouble downloading the Core Catalogs, please contact Chief Architect Technical Support using the Online Support Center and attach the library error log file to continue troubleshooting.
Alternately, you can manually download and install the Core Catalog files for your specific product, or install them from the program's backup media if purchased.
For instructions on how to download and install the core catalogs manually, please follow the link below for your product version:
If you have physical backup media such as a DVD disk or a USB Flash drive, you can also install the core catalogs directly from the media. Please see KB-01195: Installing library content from Physical Media for more details.
If you'd like to purchase physical backup media, please contact our Customer Service team directly by accessing the Contact Us page.