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Message boxes in Chief Architect have a Check Knowledge Base button that, when clicked, launches your default web browser to a Knowledge Base article with information about the message. If there is not an article relating to the message in question, you will be directed to this page.
If you are continuously receiving an error while working on a plan or layout, or if you are receiving a message referring to a malformed database disk image, please gather as much data as possible and report the issue to Technical Support by creating a ticket in the Technical Support Center.
The Technical Support Center can be accessed by logging into your Chief Architect account. For additional information on using the Technical Support Center, see the Related Articles section below.
To effectively troubleshoot this error, Technical Support will need:
Please note the exact wording of the error
Click the Details button, if available, and make a note of the error number in addition to any additional wording shown. If possible, copy the full text of the error message exactly as it is shown, or take a screenshot of the error details.
As soon as possible after the error occurs, write down exactly what you were doing in the program. Important information to note includes:
If possible, attach the following files, along with any screenshots, to your Support Center case by following the instructions in the Related Articles section below.