The information in this article applies to:
I'm receiving several error messages when I open or close the program. These include one or more of the following:
"Could not write to your program data folder. Resetting it to default. You can change it in Preferences > General > Folders."
"Unable to open database file."
"Attempting to write the Master List file. Unable to write to the directory. The file cannot be saved"
"Cannot open toolbar configuration file to store the toolbar information in the program."
"The toolbar file could not be saved. It may be read only."
"Your hotkeys configuration could not be loaded. The default configuration will be used instead."
"Cannot open file."
"The file appears to be locked. This could be the result of another user or program using the file. This may also result from having insufficient privileges to access this file."
"Couldn't find default electrical objects in the electrical library. Please check your electrical defaults to make sure all of the defaults are set to an available library object."
Why are these errors occurring?
This behavior may present itself if the program doesn't have access to the files or locations mentioned in the error messages. This can occur if the Controlled Folder Access setting is enabled for Chief Architect programs on a system with Windows 10 installed, or if the Full Disk Access setting is disabled for Chief Architect programs on a system with macOS Catalina 10.15 installed.
Please follow the instructions below to ensure that the program has proper access to the files it needs to operate.
*This applies to Microsoft Windows machines running the Windows 10 operating system.
Ransomware protectionand click on the system setting option that is listed.
C:\Program Files\Chief Architect\Chief Architect Premier X12 (64 bit)\Chief Architect Premier X12.exe
C:\Program Files\Chief Architect\Chief Architect Interiors X12 (64 bit)\Chief Architect Interiors X12.exe
C:\Program Files\Chief Architect\Home Designer Pro 2021 (64 bit)\Home Designer Pro 2021.exe
C:\Program Files\Chief Architect\Home Designer Architectural 2021 (64 bit)\Home Designer Architectural 2021.exe
C:\Program Files\Chief Architect\Home Designer Suite 2021 (64 bit)\Home Designer Suite 2021.exe
*This applies to Apple macOS machines running macOS Catalina 10.15.