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Frequently Asked Questions

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Frequently Asked Questions

Search the Knowledge Base of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, we recommend you search our Knowledge Base for frequently asked questions – it includes information about topics such as:

Search the Knowledge Base


View list of all Knowledge Base Articles

Contact Support and Customer Service

Support Eligibility

Live technical support (phone & online) is provided for the current version of Home Designer. Please note, this is not a design consultation. Topics covered by our support team are limited to installation issues and program errors. Software questions and how-to's should be directed to our free training resources or the HomeTalk user community.

For older versions, paid support is available on a per incident basis for $125.

Before You Contact Support

When contacting Technical Support please have the following information ready:

Online Support Center

Use the Online Support Center to contact our technical support staff and submit a ticket (this replaces sending e-mail to support).

Phone Support

Hours:
Technical Support: 208-292-3375
Sales / Customer Service: 208-292-3400
More Company Contact Options