Frequently Asked Questions

Search the Knowledge Base of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, we recommend you search our Knowledge Base for frequently asked questions – it includes information about topics such as:

Search the Knowledge Base

View list of all Knowledge Base Articles

Other Resources

Contact Support and Customer Service

Before you Contact Support

When contacting Technical Support please have the following information ready:

Supported Versions

Technical support is provided for the current version of Home Designer. Questions regarding how to use the software should be directed to the HomeTalk User Forum.

Online Support Center

Use the Online Support Center to contact our technical support staff and submit a ticket (this replaces sending e-mail to support).

Phone Support

Technical Support and Sales Hours:
M–F 6:00 AM to 5:00 PM Pacific
Customer Service Hours:
M–F 8:00 AM to 4:00 PM Pacific
Technical Support:
Sales / Customer Service: