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Frequently Asked Questions

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Frequently Asked Questions

Search the Knowledge Base of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, we recommend you search our Knowledge Base for frequently asked questions – it includes information about topics such as:

Search the Knowledge Base

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Contact Support and Customer Service

Support Eligibility

Live technical support (phone & online) is provided for Home Designer 2023 and 2024. Please note, this is not a design consultation. Topics covered by our support team are limited to installation issues and program errors. Software questions and how-to's should be directed to our free training resources or the HomeTalk user community.

Paid support is available for Home Designer 2020–2022 on a per incident basis for $125.

Before You Contact Support

When contacting Technical Support please have the following information ready:

Phone Support

Technical Support:
Sales / Customer Service:
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