Message: You are using a video card that does not meet the software's minimum requirements

Reference Number: KB-03151
Last Modified: February 17, 2023

The information in this article applies to:

Chief Architect Premier or Chief Architect InteriorsHome Designer Professional or Home Designer Architectural or Home Designer Suite


When I try to launch a Chief Architect program, I receive the following message:  

"You are using a video card that does not meet the software's minimum requirements, or your video card driver needs to be updated. You will not be able to create 3D views."


Chief Architect software checks the status of your computer’s graphics card on launch and warns you if it detects problems that will affect its ability to run. If you encounter this message, your computer’s graphics card or chipset will not be able to generate 3D views – including 3D previews in dialogs and the library browser.

You may be able to resolve the issue by downloading and installing the latest drivers from the graphics card manufacturer. For more information on updating drivers, please see the appropriate link for your product below:

If your graphics card does not meet the minimum system requirements or is listed on our known incompatibilities page, it is unlikely that updated drivers will solve the problem.

In order to generate 3D views in Chief Architect X13 and newer program versions, your graphics card must support shader model 6.0 and DirectX 12 if you're using a Windows-based computer. Please see KB-03146: Identifying the Shader Model of Your Graphics Card in Windows to learn more.

In some instances, such as when a Windows-based computer has more than one graphics card, Chief Architect may recognize, and use, the weaker graphics card. If your system has more than one graphics card and you suspect this to be the cause of this message, consider following the instructions in KB-03140: Forcing Chief Architect Programs to Use a Specific Graphics Card in Windows 10/11.