In the event of an improper shutdown or crash, you may be able to recover some of your work by restoring an Archive of the file.
Your operating system controls what programs open a particular file type. Follow the instructions for your version of Windows or Mac to change the file association for plan, layout, and library files to the version of Chief Architect or Home Designer that you want to open them when you double click on them.
It's a good idea to back up your Chief Architect or Home Designer library content so it can easily be restored if a computer crash or malfunction occurs.
Your Home Designer software's Product Key is a unique identifier for your software license. You can locate yours in the Help Menu or in your digital locker.
Login to your online account to redownload the Home Designer software or contact our Customer Service department for further assistance.
If you cannot remember where you saved your file simply click the Windows Start button and type your search in the search box.
Chief Architect provides a number of free sample plans available for Home Designer.
Use the instructions in this article to obtain the software's Message Log and send it to the Technical Support team using the online Support Center.
Plans created in newer titles are unable to be opened with older versions of Chief Architect and Home Designer software.
There are a number of different Home Designer files that can be migrated from one computer to another.
If you have upgraded to a newer version of Home Designer, you can open your plan files created in your earlier version.
Opening legacy files require a Chief Architect X8, Home Designer 2017, or an earlier version program that supports the .plan and .layout file extensions.
Having a good file management system is essential for all computer users. Use this information as a guideline to organize and safeguard your work.
If you always save your plan files in a specific folder location, you can set your preferences to always open to that folder when you save a file.
One method of sharing your plan ideas with someone else is to export an image of your floor plan.
Follow these instructions to resolve most Chief Architect software crashes on a Microsoft Windows operating system.
Follow the detailed instructions in this Knowledge Base article to correct exceptions, assertions, null pointer, and SEH error messages. If none of the instructions in the article resolve your specific issue, follow the steps to send the System Information, Message Log, and other relevant files to our Technical Support team for advanced troubleshooting.
In this article, we will discuss the most common reasons for encountering slowness in Home Designer plans.
Use the Backup Entire Plan/Project tool found in the File menu to send a project, in its entirety, to a colleague, another Chief Architect user, or Chief Architect Technical Support.