Use the instructions in this article to backup Chief Architect content in the event a computer malfunction occurs. Additionally, it's helpful to have this same content backed up so that it can be transferred to another computer.
Learn how to restore your Chief Architect program, and all of your User Content by following the instructions in this resource.
In the event of an improper shutdown or crash, you may be able to recover some of your work by restoring an Archive of the file.
Chief Architect provides a number of free sample plans available for Home Designer.
Opening legacy files require a Chief Architect X8, Home Designer 2017, or an earlier version program that supports the .plan and .layout file extensions.
If you always save your plan files in a specific folder location, you can set your preferences to always open to that folder when you save a file.
If you have lost the Chief Architect file you were working on, use the Search function on your computer to locate it. If you're unable to locate your file(s), you may be able to reference an Archive.
In order to use your computer effectively, it is vital to know how to save your work properly, where it is saved on your computer, and how to find it again.
In this article, we will discuss the most common reasons for encountering slowness in Home Designer plans.
Follow the detailed instructions in this Knowledge Base article to correct exceptions, assertions, null pointer, and SEH error messages. If none of the instructions in the article resolve your specific issue, follow the steps to send the System Information, Message Log, and other relevant files to our Technical Support team for advanced troubleshooting.
Use the Backup Entire Plan/Project tool found in the File menu to send a project, in its entirety, to a colleague, another Chief Architect user, or Chief Architect Technical Support.
Your Home Designer software's product key is a unique identifier for your software license. You can locate yours in your Digital Locker, on a physical paper insert, or a third party online account.
Your operating system controls what programs open a particular file type. Follow the instructions for your version of Windows or Mac to change the file association for plan, layout, and library files to the version of Chief Architect or Home Designer that you want to open them when you double-click on them.
Plans started in an older version of the software can be opened and modified in the new version. However, plans created in newer titles are unable to be opened with older versions of Chief Architect and Home Designer software.
Use the instructions in this article to obtain the software's Message Log and send it to the Technical Support team using the Technical Support Center.
Follow these instructions to resolve most Chief Architect software crashes on a Microsoft Windows operating system.
Follow these steps to create a new Data folder to circumvent unexpected behavior caused by having the Documents folder stored on iCloud Drive.
Follow these steps to move your Data folder to circumvent unexpected behavior caused by having the Documents folder stored on OneDrive.
Use the instructions in this article to obtain the software's Rendering Log and send it to the Technical Support team using the Technical Support Center.