Technical Support Resources

Chief Architect provides a range of resources and services to help you get the most out of your software license. Our free online resources are available 24 hours a day, so you can often find answers and save time without having to contact us directly.

Common Technical Support Topics

• What are the system requirements for Home Designer?
• Does Home Designer have any known incompatibilities?
• Where can I find my product key?
• How to choose the best computer for Home Designer.
• How can I move Home Designer to a new computer?
• I'm having trouble installing Home Designer.
• I'm having trouble activating Home Designer.
• I'm having trouble generating camera views.
• Home Designer fails to launch or closes unexpectedly on Mac / PC.
• How can I send a project to another user?
• How can I download library content?
• What is Chief Architect Project Management?

Popular Tutorials

• Setting Exact Wall Dimension Lengths
• Drawing a Plot Plan
• Dimensioning Cabinets in an Elevation
• Creating an Attached Porch
• Automatically Building the Basic Roof Styles
• Creating a Cross Section Detail
• Using the Dimension Tools
• Importing, Resizing, and Tracing Over an Image of a Floor Plan
• Creating a Bonus Room Over a Garage
• Creating a Staircase
• Changing Wall Heights
• Controlling Floor and Ceiling Heights

Self-Help Resources

• View the Reference Manual for meticulous details of every feature.
• View the User's Guide for a series of step-by-step tutorials.
• View Knowledge Base Articles for written help on common tasks.
• View our Training Videos to see features in action.
• Free Webinars are great for a deep dive into how to use Home Designer.
• Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our online forum, HomeTalk.
• Error and Warning messages in the program typically include a “Check Knowledge Base” button. If you encounter a message, click this button for information about the message.

Contact Technical Support

Technical Support Eligibility

• Priority support is available to customers using Home Designer 2025 and 2026.
• Paid support is available for versions 2022–2024 on a per-incident basis for $125.
• Versions 2021 and prior are no longer eligible for support.

Home Designer Technical Support is here to help you address installation issues and program errors. Software questions and how-to's should be directed to the Training Department, free Training Resources or the HomeTalk user community. Home Designer's Technical Support and Training Teams do not provide design consultation services.

Training & Support Disclaimer

Before You Contact Support

When contacting Technical Support, please have the following information ready:

• Verify that you have the latest program updates.
• If you've encountered an error message, please make a note of its exact wording. Click "Send Report" if it has the option.
• Be able to describe in detail the exact steps to reproduce the problem.
• Please be at the computer where the problem occurred.
• Have your product key ready.

Technical Support Hours

Technical Support is available via phone at 208-292-3375 or through our Technical Support Center. Monday–Friday 7:00 AM to 4:00 PM Pacific.