Finding your Home Designer Product Key


Reference Number: KB-01038
Last Modified: July 26, 2018

The information in this article applies to:

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


QUESTION

I need to find the Product Key, or CD Key, for my software.  Where can I find this information?


ANSWER

The location of your product key differs based upon how you purchased the software. For example, if you purchased the software from Amazon, then your product key would be in "Your Games and Software Library" on their website. However, if you purchased a download directly from Chief Architect, then your product key can be found in your Digital Locker through our website. 


To find your product key for a download from the Home Designer website

  1. Navigate to the Home Designer Software website.


  2. In the upper right corner, click on My Account


  3. Log in with your email address and password. 

    Note: You can click on the "Forgot My Password" link to reset your password if you've forgotten it.


  4. Under Account Settings click the link for Digital Locker: Software Downloads & Product Keys.


  5. Here you will find your product key as well as options for downloading.



To find your product key for a physical media purchase

  1. The product key for a physical copy of Home Designer is found on a paper insert located within the physical media packaging.



    In previous versions of Home Designer, the product key can be found printed directly on a DVD disk.


  2. If you purchased the software from Chief Architect directly as a software download, but also purchased backup media, then there will not be a Product Key located in the physical media packing. Please review the instructions in the section above for accessing your Product Key from your Digital Locker.


To find your product key for an Amazon download

  1. Navigate to https://www.amazon.com and log into your account.


  2. Find the Your Games and Software Library section. This section contains any downloadable software purchases you have made through Amazon.


  3. Your purchased Home Designer product will be listed here along with the product key needed to register the software.

To find your product key for a Purch Marketplace or Herman Street download

Previous Home Designer products could be purchased from the Purch Marketplace, formerly known as Herman Street, for a brief period of time. If you purchased Home Designer software from this online retailer, you received an email with your product key along with instructions for downloading the software.


If you cannot locate your Product Key

If you purchased Home Designer from a qualified retail outlet but still cannot locate your Product Key using the information above, then please contact our Customer Service team with your proof of purchase for further assistance.