The information in this article applies to:
I need to find the Product Key, or CD Key, for my software. Where can I find this information?
The location of your product key differs based upon how your purchased the software. For example, if you purchased the software from Amazon, then your product key would be in "Your Games and Software Library" on their website. However, if you purchased a download directly from Chief Architect, then your product key can be found in your Digital Locker through our website.
If you purchased a Home Designer download along with a physical disk, the product key will only be listed within your My Account section, of which is described below.
To find your product key for a download from the Home Designer website
- Navigate to the Home Designer Software website.
- In the upper right corner click on My Account.
- Log in with your email address and password.
Note: If you don't know your password, you can click on the lost password link to have a temporary password sent to you. Once you login with that temporary password, you can set a permanent password.
- Under Account Settings click the link for Digital Locker: Software Downloads and Product Keys.
- Here you will find your product key as well as options for downloading.
To find your product key for a physical disk purchase
- The product key for a physical copy of Home Designer is found within the DVD case.
- If you purchased the software from Chief Architect directly as a software download, but also purchased a backup DVD, then there will not be a Product Key in the case. Please review the instructions in the section above for accessing your Product Key from your Digital Locker.
To find your product key for an Amazon download
- Navigate to https://www.amazon.com and log into your account.
- Next find the Your Games and Software Library section. This section contains any downloadable software purchases you have made through Amazon.
- Find your Home Designer product in the list. Here you will find information about your product including the product key
To find your product key for a Herman Street download
After you purchase a Home Designer software product from Herman Street, then you will receive an email with your product key along with instructions for downloading the software.
Keep this email for future reference.
You can also retrieve your product key through logging in to Herman Street's website.
If you cannot locate your Product Key
If you purchased Home Designer from a qualified retail outlet but still cannot locate your Product Key using the information above, then please contact our Customer Service team with your proof of purchase for further assistance.