Message: LoadLibrary failed with error 87: The parameter is incorrect.


Reference Number: KB-03138
Last Modified: July 7, 2021

The information in this article applies to:

Chief Architect Premier or Chief Architect InteriorsHome Designer Professional or Home Designer Architectural or Home Designer Suite



PROBLEM

When I attempt to open Chief Architect, I receive one of the following error messages:  

"LoadLibrary failed with error 87: The parameter is incorrect."

OR

"LoadLibrary failed with error 126: The specified module cannot be found."

How do I resolve this?


CAUSE & SOLUTION

These error messages typically occur when your system is having trouble properly detecting your ATI/AMD graphics card.

In most instances, this can be resolved by updating or reinstalling the ATI/AMD driver associated with your graphics card. To update your ATI/AMD graphics card driver, please see the following AMD website: https://www.amd.com/en/support

Note: For further assistance on updating your graphics card driver, please contact AMD Support .

Once the graphics card driver has been updated or reinstalled, reboot your system.

You should now be able to launch the Chief Architect program successfully.