This article also applies to the following legacy products:
Pro | Architectural | Suite
The Chief Architect Technical Support team requested that I send in the program's Message Log file. How do I find this file?
The Message Log for Chief Architect software contains information that can help Chief Architect Technical Support determine the cause of problems experienced within the software. In this article we will show you where to find the Message Log for your particular system.
In X17, Home Designer 2026, and newer versions, instead use the Export Logs tool within the software to quickly collect various troubleshooting logs. Please see the Related Articles section below to learn more.
%localappdata%
and click OK.\AppData\Local
folder on your system.
~/Library/Application Support/
, then click Return on the keyboard.
To copy files, select Edit> Copy from the menu bar, right-click (Control-click) and select Copy from the contextual menu, or press Command + C.
To paste files, select Edit> Paste Item from the menu bar, right-click (Control-click) and select Paste Item from the contextual menu, or press Command + V.