Locating the Message Log
QUESTION
Technical Support requested that I send in the software's Message Log, how do I find this log?
ANSWER
The Message Log for Chief Architect products contains information that can help Technical Support determine the cause of problems experienced within the software. In this article we will show you where to find the Message Log for your particular system.
Locating the Message Log in Microsoft Windows
Locating the Message Log in Apple macOS
To locate the Message Log in Microsoft Windows
- Press the Windows
key on your keyboard and press the letter R at the same time to open a Run dialog.
- Type %localappdata% and click OK.
- This will open a new File Explorer window to the AppData\Local folder on your system.
Note: For Chief Architect X5 and Home Designer 2014 and prior enter %appdata% into the Run dialog from step 2 to go to the Appdata\Roaming folder instead.
- Open the folder corresponding with your product and inside you will see a file named Message Log.txt.
- Open the Message Log and select File> Save as from the menu, then save a copy of the log to your Windows Desktop.
Now you can close the log and the File Explorer window and send the copy from your Desktop to the Chief Architect Technical Support department.
To locate the Message Log in Apple macOS
- Open Finder and select Go> Go to folder from the menu to open the Go to Folder dialog.
- Type ~/Library/Application Support and click Go.
- This will open a new Finder window to the Application Support folder of the current user.
- Open the folder corresponding with your product to find the a file named Message Log.txt.
- Open the Message Log and select File> Save as from the menu, then save a copy of the log to your Desktop.
Now you can close the log and the Finder window and send the copy from your Desktop to the Chief Architect Technical Support department.