The information in this article applies to:
When I go to activate my Home Designer product it is asking if I want to create a Chief Architect account. What is the purpose of a Chief Architect account?
The process of activating your software differs depending on how you purchased. If you purchased a copy of Home Designer from a 3rd party retailer, such as Amazon, or if you purchased a disk and not a download from Chief Architect directly you do not have a Chief Architect account created automatically. When you activate your software you will be prompted to create a Chief Architect Account.
A Chief Architect Account gives you one central location to access the Support Center, Training Videos, Knowledge Base, 3D Library and the ability to manage your software activations.
Without a Chief Architect Account you will not be able to remotely deactivate your license to switch to a new computer.
If the Activate button remains grey verify that the product key is entered correctly.