The information in this article applies to:
When I go to activate my Home Designer product, it is asking if I want to create a Chief Architect account. What is the purpose of a Chief Architect account?
A Chief Architect account gives you one central location to access the Support Center, Training Videos, Knowledge Base, 3D Library, the ability to manage your license, as well as options to download the Mac and Windows versions of the software.
If you purchased a Home Designer product directly from Chief Architect, Inc., a Chief Architect account was setup for your use. However, if you purchased a Home Designer product from a third party retailer, such as Amazon.com, Inc., then you may not have a Chief Architect account.
When you activate your software for the first time, and the product key is not linked to a Chief Architect account, you will be given the option to create one.
Without a Chief Architect account, you will not be able to remotely manage your license to switch to a new computer.
If the Activate button remains grey, verify that the product key is entered correctly and that the correct product version is installed. If you have trouble locating your product key, please see the Related Articles section below.
If you receive any error messages during account creation or when attempting to add your product to your Chief Architect account, please contact Customer Service for further assistance.