Creating a Chief Architect Account


Reference Number: KB-02889
Last Modified: June 1, 2018

The information in this article applies to:

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


QUESTION

When I go to activate my Home Designer product it is asking if I want to create a Chief Architect account. What is the purpose of a Chief Architect account?


ANSWER

The process of activating your software differs depending on how you purchased.

If you purchased a copy of Home Designer from a 3rd party retailer, such as Amazon, or if you purchased a disk and not a download from Chief Architect directly, then you do not have a Chief Architect account created automatically.

When you activate your software you will be prompted to create a Chief Architect Account. 

A Chief Architect Account gives you one central location to access the Support Center, Training Videos, Knowledge Base, 3D Library, the ability to manage your software activations, as well as options to download the Mac or Windows version(s) of the software.

Without a Chief Architect Account you will not be able to remotely deactivate your license to switch to a new computer. 


To create a Chief Architect Account

  1. In the Product Activation dialog, type in the product key and click the Activate button.



    If the Activate button remains grey, verify that the product key is entered correctly.



  2. After successfully activating the software, a prompt to Create a Chief Architect account will display. Click on the Create Account button.




  3. On the Create Account webpage, type in your e-mail address and click on the Submit button.

    If you already have a Chief Architect Account setup, choose the Sign In option instead and proceed to sign into your account. Once signed in, skip to Step 6.


  4. Next you will receive an e-mail requesting that you activate your account. Login to your e-mail account, find the Chief Architect email and click on the Active My Account button.



    Note: This is an automated e-mail. The subject of this e-mail will be titled 'Your New Chief Architect Account' and will be sent from the e-mail address: CustomerService@chiefarchitect.com


  5. The next webpage will ask you to create a password. Once a password is entered and confirmed, click on the Activate My Account button.




  6. On the Claim Product Key page, register your product by verifying the product key is correct and clicking Submit.




  7. The Digital Locker will now display the product key and contain a link to manage your license, as well as options to download the Mac or Windows versions of the software.


MORE INFORMATION

If you receive any error messages during account creation or when attempting to add your product to your Chief Architect online account, please contact Customer Service for further assistance.