The information in this article applies to:
When I go to activate my Home Designer product, it is asking if I want to create a Chief Architect account. What is the purpose of a Chief Architect account?
The process of activating your software differs depending on how you purchased.
If you purchased a copy of Home Designer from a third party retailer, such as Amazon, or if you purchased physical media and not a download from Chief Architect directly, then you may not have a Chief Architect account created automatically.
When you activate your software you will be prompted to create a Chief Architect Account.
A Chief Architect Account gives you one central location to access the Support Center, Training Videos, Knowledge Base, 3D Library, the ability to manage your license activations, as well as options to download the Mac or Windows version(s) of the software.
Without a Chief Architect Account you will not be able to remotely manage your license to switch to a new computer.
If the Activate button remains grey, verify that the product key is entered correctly.
If you receive any error messages during account creation or when attempting to add your product to your Chief Architect account, please contact Customer Service for further assistance.