Creating a Chief Architect Account

Reference Number: KB-02889
Last Modified: July 16, 2015

The information in this article applies to:

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


When I go to activate my Home Designer product it is asking if I want to create a Chief Architect account. What is the purpose of a Chief Architect account?


The process of activating your software differs depending on how you purchased. If you purchased a copy of Home Designer from a 3rd party retailer, such as Amazon, or if you purchased a disk and not a download from Chief Architect directly you do not have a Chief Architect account created automatically. When you activate your software you will be prompted to create a Chief Architect Account.

A Chief Architect Account gives you one central location to access the Support Center, Training Videos, Knowledge Base, 3D Library and the ability to manage your software activations.

Without a Chief Architect Account you will not be able to remotely deactivate your license to switch to a new computer.

To create a Chief Architect Account

  1. In the Product Activation dialog type in the product key and your e-mail address and click the Activate button.

    If the Activate button remains grey verify that the product key is entered correctly.

  2. After successfully activating the software a prompt to Create a Chief Architect Account will display. Click on the Create Account button.

  3. On the Sign up for a Chief Architect Account page type in your e-mail address and desired password and click on the Submit button.

  4. Next you will receive an e-mail requesting that you verify your account. Log into your e-mail and click on the Click here to verify your account link to open the My Account log in page.

  5. Type in your e-mail address and the password you created in step 3 and click Login.

  6. On the Register your License page, register your product by verifying the product key is correct and clicking Submit.

  7. The Digital Locker displays the product key and contains a link to manage your active licenses as well as options to download the Mac or Windows versions of the software.