Installing Home Designer on Multiple Computers


Reference Number: KB-01028
Last Modified: January 18, 2019

The information in this article applies to:

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials



QUESTION

When I attempt to activate my license on a second computer, I receive a message stating "License Deactivation Required." What does this mean, and can I install and activate Home Designer on multiple computers? 


ANSWER

Home Designer can be installed on multiple computers for a single person's use. However, a single license can only be active on one computer at any given time. Please follow the instructions in this article to learn how to install the software on multiple computers, as well as how to manage your license.

If you have multiple people who need to be able to use the software, or want to be able to run on more than one computer at the same time, then as per the End User License Agreement (EULA), you must purchase a separate license for each person. Contact our Sales team to learn more about purchasing extra licenses.

Deactivating a license on any particular machine does not affect a rental plan or auto renewal process for payment. If you'd like to stop your rental, please contact Sales.


To download and install Home Designer on Multiple Computers

The process for downloading and installing the software onto additional computer systems is the same process that was used when the software was initially downloaded and installed at the time of purchase. If the software was purchased directly from Chief Architect Inc, you may have an online account containing a download for your Home Designer product. Once signed in, click on Digital Locker: Downloads, Product Keys, & License Management, and then click on the Download button to proceed to the product download page. Here, you can view download and installation instructions, and choose to download the software onto your platform of choice.

Alternately, if you purchased physical media such as a disc or a USB flash drive, you can use this to install the software onto the computer(s) of your choice.

If you purchased Home Designer from a qualified reseller such as Amazon, please contact our Customer Service team or follow the instructions in the Creating a Chief Architect Account resource linked in the Related Articles section below.


To manage a license

As mentioned, Home Designer can be installed on multiple computers, however, a single license can only be active on one computer at a time. If you have been running the program on one computer, and wish to run it on a different computer, you must deactivate your license on the first machine. This is very easy to do and only takes a moment.

  1. In order to manage Home Designer on a given computer, first make sure that you have an active internet connection.


  2. Deactivate your license using one of the following methods:

    • Launch the program on the computer where your license is active, select Help> Manage License from the menu, then click Yes to confirm that you wish to deactivate the license. The program will now close indicating your license has been successfully deactivated from this system.

    • Launch your web browser, navigate to https://www.homedesignersoftware.com/, click on the My Account link in the top right corner, and proceed to sign in. Once signed in, click on Digital Locker: Downloads, Product Keys, & License Management, and then click on the Make Available button to deactivate your license.

    Note: Other aspects of the installation such as custom library content, custom toolbars, and custom template plans are unaffected and will be ready for use if you later reactivate the license on this computer.

  3. With your license deactivated, you are now free to activate it on the machine of your choice by simply launching the program while connected to the internet.
     
    If you will be traveling to a location without internet access, take a moment to activate your license while the internet is available. Once a license has been activated on a computer, that computer can go without internet access for up to two weeks before the program will require it to confirm the license registration status.

Note: If you do not deactivate your license prior to switching to a new computer, upgrading your operating system, or renaming the computer, then you will be prompted to activate your product using your product key once again. 

If you're unable to activate or deactivate your license, or require further assistance, please contact our Customer Service team.