The information in this article applies to:
When I attempt to activate my license on a second computer, I receive a message stating "License Deactivation Required." What does this mean, and can I install and activate Home Designer on multiple computers?
Home Designer can be installed on multiple computers for a single person's use. However, a single license can only be active on one computer at any given time. Please follow the instructions in this article to learn how to install the software on multiple computers, as well as how to manage your license.
If you have multiple people who need to be able to use the software, or want to be able to run on more than one computer at the same time, then as per the End User License Agreement (EULA), you must purchase a separate license for each person. Contact our Sales team to learn more about purchasing extra licenses.
The process for downloading and installing the software onto additional computer systems is the same process that was used when the software was initially downloaded and installed at the time of purchase. If the software was purchased directly from Chief Architect Inc, you may have an online account containing a download for your Home Designer product. Once signed in, click on Digital Locker: Downloads, Product Keys, & License Management, and then click on the Download button to proceed to the product download page. Here, you can view download and installation instructions, and choose to download the software onto your platform of choice.
Alternately, if you purchased physical media such as a disc or a USB flash drive, you can use this to install the software onto the computer(s) of your choice.
If you purchased Home Designer from a qualified reseller such as Amazon, please contact our Customer Service team or follow the instructions in the Creating a Chief Architect Account resource linked in the Related Articles section below.
As mentioned, Home Designer can be installed on multiple computers, however, a single license can only be active on one computer at a time. If you have been running the program on one computer, and wish to run it on a different computer, you must deactivate your license on the first machine. This is very easy to do and only takes a moment.
If you're unable to activate or deactivate your license, or require further assistance, please contact our Customer Service team.