The information in this article applies to:
I am trying to import a 3D symbol that I found online, but when I do so I receive the following message:
"An unexpected error occurred while the file was being loaded. The symbol will not be loaded."
What is wrong and how do I fix it?
This message will display if the file you are trying to import cannot be read by the program.
There are several possible causes, including:
The most common reason for this message to appear is file corruption, and you may be able to resolve the issue by deleting the copy of the file and downloading a new copy.
If the problem persists, try to avoid anything that could interfere with the file download, including:
If downloading a new copy doesn't help, you may want to contact the source of the file for more information.
If you suspect a different problem, please send the file to Chief Architect Technical Support using our Online Support Center and we will be glad to take a look at it.