Support

Chief Architect offers a variety of support services for our customers. To make the most of our support follow the appropriate section below to find an answer.

Finding Answers:

Use these steps to find solutions on how to use the software.

  1. Check the online help files under Help>Contents and Index or use the contextual help by pressing the Help button.

  2. Search the index of the help manual. A comprehensive copy of the help manual is always included in PDF format on your computer. Simply select Help> View User’s Guide from the menu.

  3. Watch the tutorial disks. The tutorial disks cover most common how to questions and are a very easy way to learn.

  4. Search our Help Database and use the How do I... Solution Finder. These tools are constantly being refined to answer to may common questions that may or may not be answered in the resources above.

  5. Use the HomeTalk user forum. This is a free resource that is available 24 hours a day 7 days a week. Often you will find that you can also help others answer questions.

  6. Check the Design Tips section to see how we created some of the images we show on our packaging.

  7. While our Home Designer products are very powerful there may be times when a task simply is not possible in the software you are using. In a case like this you may want to consider one of our other products that are designed for those that simply need more features. To learn more about our professional Chief Architect software you may wish to request a free trial version of the software.

  8. If you have given the prior steps a try and still are not finding an answer then contact our Technical Support Department.

Solving Problems:

Use these steps to solve problems related to installing, error messages, or other situations where the program is clearly not running properly.

  1. Search the Help Database using keywords from the error message. Often the steps to resolve the issue are well known and are easily resolved.

  2. If you get errors in 3D views the most common reason for this is a defective video graphics driver. Our software uses all your available computer resources during renders and can, at times, expose weaknesses in your system. Contact your computer or video card manufacturer to obtain the latest video drivers for your system.

  3. Nearly all install problems can be resolved using this online article: Trouble Shooting Install problems.

  4. If you are still having trouble with your software during normal use or are getting an error message, contact our support department.