Search the Help Database of frequently asked questions and their answers, which you can access at any time. Before contacting Technical Support, you should check for information about topics such as:
- Problems downloading the software or library content
- Installation problems
- Product registration issues
- Problems generating 3D views
- Error messages and Warning information in the program typically include a Check Help Database button. If you encounter a message, click this button for information about the message.
Search for answers on HomeTalk:
Answers to many how-to and technical questions can be found 24 hours a day, 7 days a week on our on-line forum, HomeTalk, located at: http://hometalk.homedesignersoftware.com/. HomeTalk is visited not only by our software users, but also by members of our training, support, and our engineering teams who are well-versed in using the software and happy to help you. On HomeTalk, you can discover tools and techniques to bring your design ideas to life.
Related Support Items
When contacting Technical Support please have the following information ready.
- Verify that you have the latest program updates
- If you've encountered an error message, please make a note of its exact wording
- Be able to describe in detail the exact steps to reproduce the problem
- Please be at the computer where the problem occurred
- Have your serial number ready
Email/Web:
Phone:
208.292.3375
-- 6:00 AM to 5:00 PM Pacific Time
Skype:
chief.architect.support
Sales:
208.292.3400
