The information in this article applies to:
I just got a new computer, or upgraded my operating system, and now my hardware lock isn't working.
One of the following error messages appears when I try to launch Chief Architect:
How do I resolve this issue?
If your version of Chief Architect is running on a newer operating system than it was supported on then following the steps in this article may not resolve the issue.
If you do not know which operating systems your particular version of Chief Architect is supported under, then please see the Related Articles section at the end of this article for a link to the System Requirements.
The Mac version of Chief Architect cannot be used with a hardware lock.
Chief Architect X2 and newer versions utilize Software Lock Security by default, instead of a hardware lock security device. To learn more about Software Security please visit the Chief Architect Software Security article listed in the Related Articles section.
If you are using an Academic network USB hardware lock license, please review the advanced troubleshooting steps in the Network Installation Guide, located in the school's Digital Locker by signing into the website.
Downloading and installing an updated hardware lock driver may resolve this issue, if you are running your version of Chief Architect on the version of Windows that it was designed to run on.
Note: This Article will be using Internet Explorer to perform the download. If you would rather use a different browser, please see your browser's support on downloading files from the internet if you are unfamiliar with this process.