The information in this article applies to:
One of the following error messages appears when I try to launch Chief Architect while using USB Hardware Lock security:
How do I resolve this issue?
Due to the increasing difficulty in obtaining support for this older technology from its vendors along with customer requests for a more convenient license security solution, Chief Architect ended support for hardware lock security with the release of version Chief Architect X10/Home Designer 2019. We are unfortunately unable to offer replacements for broken or lost locks.
You may see one of these errors if you try to launch a legacy version of Chief Architect that uses deprecated hardware lock license security. The errors are associated with either incorrect hardware lock drivers installed on the system, or no drivers at all. In order for a hardware lock to work, several requirements must be met:
With all of that in mind, if the version of Chief Architect is supported on your computer's operating system, and if there are drivers for your lock that are designed for that operating system, you might be able to resolve the issue you're encountering by downloading and installing updated drivers for your hardware lock.
Over the years, Aladdin and SafeNet have changed hands several times and have come to be acquired by a single owner. To locate the correct drivers for your hardware lock and system, we recommend that you visit https://supportportal.gemalto.com/csm/. If you have any questions, Thales Support will be in the best position to assist you.
If you're trying to launch Chief Architect X2/Home Designer 9.0 or newer, we encourage you to consider converting your hardware lock license to use internet-based Software Lock Security. For more information, see the Related Articles section below, or contact our Customer Service team.
If you continue to have problems, verify that the lock's light turns on when it's plugged in. If it does not, try using a different USB port. If the light does not turn on regardless of which port is used, the hardware lock may no longer be functioning. Chief Architect is unfortunately unable to provide replacement hardware locks.