Retrieving System Information to Send to Technical Support

Reference Number: KB-01867
Last Modified: September 18, 2025
This article also applies to the following legacy products:
Pro | Architectural | Suite

QUESTION

How can I find information about my system to send to Chief Architect Technical Support for troubleshooting purposes?


ANSWER

Information about your system can be found by using the System Information Utility in Windows or by using the System Report section on your Mac. Please select the option that is applicable to your operating system.


To access the System Information Utility on a Microsoft Windows machine

  1. On your keyboard, press the Windows Key and the letter R at the same time.  


  2. In the Run dialog that appears, type msinfo32 and press OK.

    msinfo32 typed in the Open field of the Run dialog


  3. In the System Information window that opens, make sure System Summary is selected in the top left corner, then navigate to File> Export. 

    Select File> Export in the System Information window

    Note: Please do not create a screenshot of only part of this dialog, or attempt to copy/paste the text information from the file into your Support Center ticket directly.


  4. Specify a File name and Save the file to an easy to find location, such as your computer's Desktop.


  5. Finally, send this file to Chief Architect Technical Support using the Technical Support Center.

    Please see the "Using the Technical Support Center" resource in the Related Articles section below for more information.

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To access System Information on a Apple macOS machine

  1. Open the Apple menu and click on About This Mac.

    Selecting About This Mac from the Apple menu


  2. Click on the More Info button.

    If you're using macOS Monterey 12 or prior, skip to Step 3.


  3. Scroll down until you reach the bottom of the About section and click on the System Report button.

    In macOS Monterey 12 and prior, this button will be located on the Overview tab.


  4. In the window that opens, select File> Save from the menu.

    Selecting Save for the System Information Report that is open


  5. Give the file a name and save the file to an easy to find location, such as your computer's Desktop.

    Saving the System Info file to Documents


  6. Finally, send this file to Chief Architect Technical Support using the Technical Support Center.

    Please see the "Using the Technical Support Center" resource in the Related Articles section below for more information.

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