The information in this article applies to:
I need to send my plan files to a third party that is using also using Home Designer or Chief Architect. What is the proper way to do this?
To ensure that the recipient has all the textures and images you have used in your plan, the Backup Entire Plan tool should be used.
If sending your files to our Support team, please do not use any third party compression utilities in order to submit different compressed file types such as .zipx, .7z, or .rar files.
You can request the Chief Architect Viewer from the website at: https://www.chiefarchitect.com/resources/viewerrequest.php