Troubleshooting Installation Issues on Windows

Reference Number: KB-00108
Last Modified: September 29, 2015

The information in this article applies to:

Home Designer Professional or Home Designer Architectural or Home Designer Suite or Home Designer Interiors or Home Designer Essentials


I'm having trouble installing Home Designer. What steps can i take to resolve the problem?


This troubleshooter, if followed closely, will resolve most problems with the installation of Home Designer products, so long as the version you are using is supported on the Microsoft operating system on which you are attempting to install. Most install problems are caused by other programs or services running in the background. Often these programs or services are factory installed and can cause install problems even on new computers.  We recommend that you attempt each section in order, and be sure to follow the last section to restore your system after the install is complete.

Warning: Before following the steps outlined in this article, please first check to ensure that the version of the software that you are trying to install is compatible with the operating system that you are attempting to install it on to.

When using Microsoft Windows Vista or newer operating systems, you must be logged in to Windows as a user with sufficient privileges. Contact your network administrator if you are unsure about your user rights before continuing.

To install Home Designer

  1. Exit all programs and return to the Windows desktop.

  2. Click the Start button and select the Search field

    In Windows 7, 8 and 8.1, hold the Windows Key and press the 'R' key once to display the Run dialog.

  3. Type MSCONFIG.

    You  will see this as a program displayed in the field above, which you can  select, or simply press the Enter key on your keyboard.

    Alternatively, type MSCONFIG in the Open: field and click OK.

  4. The System Configuration dialog will open.

    • By default, the General tab should be displayed.  If it is not, select it.

    • Click on Selective Startup.  

    • Uncheck Load Startup Group Items.

      Note:  If the Load Startup Group Item  (or Load Startup Items) is grayed-out, the Startup Group has been customized at some point. Click the Startup tab at the top and record the startup items that are checked so this customized configuration can be restored after the installation.

  5. Select the Services tab and place a check mark in Hide Microsoft Services then go through and remove checkmarks from the remaining, non-Microsoft services that are listed.

    Click Apply and then OK.

  6. Click Yes when prompted to restart the computer.

  7. When the computer restarts and the Windows desktop returns, insert  the  software install CD or DVD into the appropriate drive, and auto Play  will begin.

    If you purchased a software download and do not  have physical media, at this point you will need to launch the software's installer from the location that you saved it to on your  computer.

If setup fails using auto play, and you have physical media, follow these steps to run setup directly from the CD/DVD:

To run the installation directly from the CD/DVD

  1. Insert the CD or DVD into the appropriate CD-ROM or DVD-ROM drive.

  2. If auto play starts, choose to exit this window without installing (leave the CD or DVD in the drive).

  3. Right click on the Windows Start button and choose Explore.

  4. In the menu tree find the CD or DVD drive and expand the folder, and you should see several files and folders on the disc.

  5. Find the folder labled Install and open it.

  6. Next, locate the setup application file and double click it to Run.

    It  may be labled as  the program name with an .msi extension for Home Designer version 8 and newer  programs, or setup or setup.exe in version 7 and prior, depending on the settings on your system.

  7. Follow the on screen prompts to complete the installation.

  8. Once the installation is complete, follow the steps below to restore the system to its original configuration.

To restore your system to its original configuration

  1. Close all programs and return to the Windows desktop.

  2. Click the Start button and select the Search field

    In Windows 7, 8 and 8.1, hold the Windows Key and press the 'R' key once to display the Run dialog.

  3. Type MSCONFIG in the Search field.

    In Windows Vista and newer, type MSCONFIG in the Open: field.

  4. Click OK to open the System Configuration Utility dialog.

  5. Next, refer to the list of items that you previously recorded and check the box next to each item on the list for the General tab or Startup tab or both.

  6. Click Apply then click OK.

  7. Click Yes when prompted to restart the computer.


For more information on Clean Booting Windows or Windows warning messages during the installation process, please refer to the following Microsoft® Knowledge Base articles: