The information in this article applies to:
My hard drive failed, or I want to install my Home Designer program onto a new computer, but I receive a warning that the license is already active on another machine and need to make it available.
What does this mean?
A license of Home Designer 2015 and newer versions can only be active on one computer at any given time.
If you have been running the software on one computer and now wish to run it on a different computer, or if you wish to rename your computer, then you must deactivate your license first.
If you are receiving a warning that you need to deactivate your software, it means that the registration server recognizes the license is already currently active.
The information in this article addresses several different scenarios.
Please follow the instructions applicable for your version by clicking on the appropriate link below.
If you need to be able to run on more than one computer at the same time, or if more than one individual wishes to be able to use the software, please contact our Sales team to purchase additional licenses.
If you are attempting to install the software onto a new computer, but still have the program installed on another system in which you can launch the program, follow the steps below to deactivate the license.
With your license deactivated, you are now free to install or activate it on another machine by simply launching the program while connected to the internet. Please note that you must be connected to the internet in order to activate your license. If you will be traveling to a location without internet access, take a moment to activate your license while the internet is available.
Once a license has been activated on a computer, that computer can go without internet access for up to two weeks before the program will require it to confirm the license registration status.
If you experienced a hard drive failure, had to reinstall your operating system, or otherwise cannot use the standard deactivation procedure, your Home Designer 2015 and newer version license can now be managed through your online account.
A license of Home Designer Architectural, Home Designer Landscape & Deck, Home Designer Interiors, Home Designer Suite, or Home Designer Essentials 2014 and prior versions is a license for use by a single named user.
In the case of a hard drive failure, computer theft, etc, you were allowed to install your license on up to three computers for your own personal use. For further information, please refer to the software License Agreement.
In some situations, such as if your hard drive fails, you may not have the opportunity to deactivate your license. Should this occur, you can still launch Home Designer Pro 2014 on another machine by using your Emergency Transfer Password, provided that the new computer has Internet access.
Your Emergency Transfer Password is provided at the end of the program's Registration Wizard, on the 'Completing the Home Designer Pro Secure Registration Wizard' page.
Instructions on that page recommend that you save the password in a safe location for future use.
If you cannot locate your Registration Information print out, please have the original purchaser of the license contact Customer Service with the Product Key and they can look up the associated Transfer Password on your behalf.
As long there is an active Internet connection, the license will be deactivated on the old machine and become active on the current computer.
Emergency License Transfers should not be viewed as an alternative to properly deactivating your license before switching to a different computer. They were intended to be used in emergency situations only, and only three were provided with your Home Designer Pro 2014 or earlier license.
If you used all three, no more will be provided until you contact Chief Architect Sales and purchase additional transfers, or you can choose to upgrade to the current version which has the simplified deactivation methods described earlier in this article.